| Issue ID | 920429 |
| Internal NHTSA # | 10458628 |
| Manufacurer | MERCEDES-BENZ USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | ML350 |
| Model Year | 2008 |
| File date | 16/06/11 |
| Component | ELECTRONIC STABILITY CONTROL |
| Product type code | VEHICLE |
| Description of the problem | March 2011, i was heading home. I was talking on the hands free phone system, and immediately i felt a jerk and heard a noise. I looked at the control panel and the vehicle panel read "n" neutral instead of "d" drive. The vehicle automatically switched into neural on the freeway at 70mph!!!! At this point i am in the fast lane and hysterical. I pressed the gas and nothing happened. The speed decreased to 40mph and cars are now racing past and behind me. Luckily, a police officer spotted me and physically hit my car and moved it over to the side while i was in it. I explained what occurred as he yelled "are you crazy you could have been killed what happened". I asked him for a police report and he immediately had to depart. The next day, i immediately reported the incident to the dealer. The diagnosis was my control panel needed to be reset, an apology was given and test drives occurred. I was asked did i touch any buttons and replied no. They recreated the scene and conducted a test drive. The car did not shift into neutral even when it was tampered with while driving. On 8 may 2012, the incident occurred again! My car switched into neutral twice in 1 day! The second time i was at a stop sign. Today is 15 may 2012, and my car is with the dealer now. I am afraid of driving my ml350 2008 model. Much worse, the dealer alludes to asking me have i touched anything. If this is the case, then a safety message should be posted, warning if you "touch" a button your car will switch to neutral while driving. I have a 4 month old daughter and bought the vehicle for safety. I explained to the dealer i should not have to wait till i am hurt or injured for something to be done. He stated "nothing is coming up on the diagnostics the system is very smart¿ |
| Vehicle Mileage at Failure | 20000 |
| Number of Occurences | |
| Source of the issue | NHTSA WEB SITE |
| City and State | CIBOLO, TX |
| VIN pattern | 4JGBB86E68AXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 70 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |